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Credit Services Associate



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Pos. Type

Full Time Regular

Location : Street

9700 Commerce Pkwy

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The Credit Services Associate is responsible for the accurate and timely data processing of returns and/or issuing discounts on invoices. Success in this position has direct impact on the company’s EBITA goal and impacts Cash Flow from operations. The employee ownership includes, but is not limited to: work closely with internal departments to investigate quality issues; work with sales reps to maintain good working relationships with them and their customers. Have some experience contacting Customers. Background in UPS freight claims would be helpful. Have the ability to be entrepreneurial and recommend process and procedure improvements. Responsible for processing an assigned group of discount credits. Responsible for electronically filing the RMAs.


  1. Responsible for a high volume of data entry
  2. Enter RMA lines in an accurate and timely fashion.  Preferably within 24 business hours.
  3. Add additional lines to Receipt and Credit RMAs as necessary from Service Improvement
  4. Enter and process credit and discounts.
  5. Electronically files RMA’s on a daily basis.
  6. Communicate to the Supervisor any credit that is over $500.00


  • High School Diploma or equivalent
  • Prior experience in customer service or RMA processing is desirable
  • Knowledge of Microsoft Office applications
  • Oracle experience is a plus
  • Ability to research on the internet is a plus
  • Background in UPS freight claims would be helpful

To qualify, applicants must be legally authorized to work in the United States and should not require now, or int the future, sponsorship for employment visa status.


EOE/AA: Minorities/Females/Veterans/Disabled

Only applicants requiring reasonable accomodation for any part of the application and hiring process should contact us directly. 

Telephone: 877.999.5553


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