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Returned Merchandise Credit Associate



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Pos. Type

Full Time Regular

Location : Street

9700 Commerce Pkwy

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This position is responsible for the accurate and timely processing of the return of merchandise and/or issuing discounts on invoices. Success in this position has a direct impact on the company's profitability goal and impacts Cash Flow from Operations. The employee's ownership includes, but is not limited to: timely response to inquiries by customers who have a problem or an issue with merchandise they received; ability to process requests and facilitate the return of merchandise if needed; negotiate discount percentages with customers who will keep merchandise at a reduced price; understanding of the business mission and how it may reflect the profitability on an account; ability to deny requests for returns and discounts; work closely with internal departments to investigate quality issues; work closely with sales reps to maintain good working relationships with them and their customers.


  1. Processes return/credit requests within 24 hours- will receive phone call from Sales Reps., Customer Service Dept. or Customers with issues regarding orders and will then determine the correct steps to be taken to approve a return or discount.
  2. Works with Collectors in the credit dept. to resolve outstanding return/credit issues and resolve customers’ deductions.
  3. Initiates RMAs in Oracle- will enter into the Oracle computer system and set up the RMA to create a number for that order.
  4. RMA Oracle line data entry of merchandise being returned or discounted
  5. Issues Call Tags on a timely basis- using the Internet will go into the UPS website and request a call tag, which is then emailed to customer so the merchandise can be returned.
  6. Follows up with sales representatives and customers regarding status of their requests via email and telephone.
  7. Communicates with internal departments and customers to negotiate, research and resolve chargebacks.


  • High School Diploma or equivalent
  • Six months of previous experience processing business-to-business return merchandise authorizations with knowledge of the returns and chargebacks process
  • Knowledge of Microsoft Office applications- Word and Excel
  • Oracle experience is a preferred
  • Retail deduction experience preferred



  • Complies with GEAR’s attendance policy; Reliable, predictable attendance is an essential function of this position
  • Regularly demonstrates GEAR Vision and Values
  • Observes safety and security procedures
  • Effective Oral and Written Communication, able to read for comprehension
  • Ability to negotiate
  • Capacity to work with different internal groups to achieve a common goal
  • Critical thinking and reasoning skills

GEAR for Sports is a VEVRAA Federal Contractor - we desire priority referrals of protected veterans for our openings.  We are proud to be an Equal Employment Opportunity/Affirmative Action employer of Minorities/Females/Disabled/Veterans.  We maintain a drug-free workplace and perform pre-employment substance abuse testing as well as participate in E-Verify.

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